Tim leads the Customer Success team, the primary bridge between customer business needs and Apkudo’s device recovery solutions. His leadership is crucial for managing seamless software integrations, driving process automation, and ensuring the customer voice directly informs product enhancements to foster long-term partnerships and client satisfaction.

Tim has extensive experience in customer-facing roles within the tech and SaaS industries. He honed his expertise in device lifecycle and recovery at Mobile reCell, advancing through key customer success roles. Previously, he was a Service Delivery Manager for over five years at scaleup SaaS companies, where he managed complex client relationships and technical service delivery.