This happened for Apkudo’s customer, a global leader in device protection, services, and solutions. With Apkudo’s automated device processing line and AI-powered software, the global leader is attracting new customers and being recognized as a trailblazer in the connected device supply chain.
Device processing has historically been a manual process, which is how the customer has operated for years. Trained employees conducted cosmetic inspection, functional testing, and data erasure of devices before they were redeployed, resold, or responsibly recycled.
The longer it takes to process a device, the more value is lost as devices quickly depreciate on the secondary market and lose relevance as technology advances. So, time is of the essence to maximize device value recovery and participate in the circular economy through resale, repair, and reuse.
The customer’s leadership knew that automation was the right alternative. It eliminates human subjectivity and error while reducing processing time. Always at the forefront of innovation, the customer was one of the first device service and solution companies to invest in device processing automation.
This decision came just as the global leader began evolving from traditional third-party logistics to more service solutions, such as trade-in, repair, and protection—a fundamental segment of the circular economy. Company leaders knew standardization from automated processing was a competitive differentiator that could cement the company as the trusted choice for device protection, services, and solutions.
The customer was about to sign another device processing solution contract when a tour of Apkudo’s automated processing line changed everything. Apkudo’s device processing is fast, reliable, and data-driven.
Implementation of Apkudo’s Automated Device Processing Solution started at the customer’s warehouse in Dallas. Apkudo’s experts worked closely with the customer to determine the right mix of hardware and software to address their needs.
During the three-month implementation phase, Apkudo’s engineers worked side-by-side with the customer’s team at the warehouse. They provided integration support, ran tests, and completed necessary calibrations to ensure everything ran smoothly and complied with the customer’s specifications.
The relationship is highly collaborative from the warehouse floor to the executive suite. The customer relies on Apkudo’s experts, ongoing maintenance, and strategic support to maximize the value of its investment.
Apkudo’s Automated Device Processing Solution includes integrated and modular cells that prepare, clean, data erase, test, and grade connected devices without any human interaction. Easy access to processing and diagnostic data supports informed and confident value, routing, and resale decisions.
Today, the customer processes up to 270 devices per hour in the Dallas facility. The company's success in Dallas also inspired it to implement Apkudo’s Automated Device Processing Solution in the United Kingdom.
Implementation at the UK warehouse began in December 2023, and the line went live in February 2024. Since then, the customer has landed major UK financial institutions and carriers as clients. The company credits its automation strategy, underpinned by Apkudo’s cutting-edge device processing solution, for helping win the business and grow its reputation as the UK’s leading connected device solutions and service provider.
Apkudo’s automated solution provides fast and effective platform-powered processing. The customer has gone from manual processing results that vary 40% of the time to high repeatability through automation. Results are now consistent 98% of the time.
There is also a night-and-day difference in the data insights. Before Apkudo, a holistic view of devices in the warehouse did not exist. Data was trapped in spreadsheets and multiple warehouse management systems. At best, insights were transactional views of device movement, nothing more. Now, the customer uses data insights to make informed decisions and realize the highest value of the device.
These rich data insights—combined with standardization and repeatability—foster customer trust and confidence beyond monetization. Even better, the company’s customers have proof their devices are being processed correctly—functional testing and cosmetic inspection data, including photographs, back every grading decision.
At the same time, the customer is at the forefront of supporting the circular economy. Faster, more assured device processing eliminates unnecessary steps and e-waste while increasing the grading accuracy of devices in the secondary market. The combination of fewer steps and handovers gets devices to the right owners faster—a win for circularity and everyone.
This global tech protection and support provider has always been at the forefront of innovation. With Apkudo’s platform-powered device processing solution, the company continues to set the standard as an industry leader and disruptor while winning new business.
Reduce errors
Accelerate processing
Maximize value recovered
20,000+ devices processed monthly
iPhones and Android
US and UK
Australia, Canada, and Japan live in 2025
Offers connected device insurance, warranty, trade-ins, repairs, recycling, and tech support to telecommunications companies, retailers, and financial institutions.
